Refund policy

MemoryNest Return & Refund Policy

At MemoryNest, we understand that every purchase carries meaning. If something isn’t right, we’re here to help.

Returns

Due to the personal and intentional nature of our products (including journals and curated bundles), we currently do not accept general returns.

However, exceptions may be made in the following cases:

  • Item arrives damaged
  • Item is defective
  • Incorrect item was received

Refunds & Replacements

If your order qualifies, we will offer:

  • A replacement item, or
  • A refund to your original payment method

How to Request Support

Please contact us within 7 days of delivery at:
jenniferlanouetlc@gmail.com

Include:

  • Your order number
  • A brief description of the issue
  • Photos (if applicable)

We aim to respond within 24–48 hours.

Non-Returnable Items

  • Used or written-in journals
  • Opened bundles (unless damaged/defective)
  • Sale or promotional items

A Gentle Note

Every MemoryNest piece is created with care and intention. While we may not accept all returns, we are always committed to making sure your experience feels supported and valued.